Proof of Delivery

At ‘Chemist Trust‘, we prioritize safe and timely delivery of medications to our customers. Our Proof of Delivery (POD) Policy ensures transparency, accountability, and efficiency in each of our delivery process.This document outlines our order processing, verification methods, and responsibilities for confirming the successful receipt of orders.

Definition of Proof of Delivery

Proof of Delivery (POD) is a formal confirmation that an order has been successfully delivered to the customer or the recipient. It serves as legal evidence that the products have reached the customer in good condition. Our POD includes essential details such as:

  • Recipient’s name and signature
  • Delivery date and time
  • Order details (medications, quantity, and condition)
  • Delivery agent’s name and ID

Methods of Proof of Delivery

‘Chemist Trust’ employs the following Proof Of Delivery (POD) methods to ensure reliability and accuracy of the delivery:

Electronic Signature Confirmation

  • Customers receiving their orders must sign digitally on the delivery agent’s device.
  • The electronic signature is securely stored in our system for future reference.
  • A copy of the signed POD is sent to the customer via email or SMS.

Physical Signature on Paper Receipt

  • For areas with limited digital accessibility, customers may sign a physical delivery receipt.
  • The delivery agent submits the signed receipt to our system for records.
  • A scanned copy is made available upon request.

OTP (One-Time Password) Verification

  • Customers may receive a unique OTP via SMS or email upon dispatch.
  • The OTP must be provided to the delivery agent at the time of receipt.
  • Once verified, the order is marked as delivered in our system.

Photo Proof of Delivery

  • If the recipient is unavailable, the delivery agent may take a photograph of the package at the designated drop-off location.
  • This method is used only with prior customer consent and for non-prescription items.

Customer Responsibilities

To ensure a faster and smooth delivery process, customers must provide:

  • accurate shipping details and contact information.
  • Be available at the scheduled delivery time or authorize an alternative recipient.
  • Inspect the package upon receipt and report any issues immediately.
  • Sign or verify the POD as required.

Failed Delivery Attempts

In cases where delivery cannot be completed:

  • First Attempt: The delivery agent will attempt to contact the customer.
  • Second Attempt: A second delivery attempt will be made within 24-48 hours.
  • Final Attempt & Return: If delivery fails after multiple attempts, the order is returned to our warehouse, and the customer is notified. Additional charges may apply for reshipping.

Disputes and Resolutions

If a customer believes an order has not been delivered despite confirmation:

  • Contact our support team within 48 hours.
  • Provide order details and any relevant evidence (emails, SMS, tracking updates).
  • Our team will provide a resolution within 3-5 business days.

Steps for Filing a Delivery Dispute

  • Log into your Chemist Trust account and navigate to the order history.
  • Select the disputed order and click on “Report Issue.”
  • Upload any supporting documents or screenshots as evidence.
  • Submit the dispute, and our team will acknowledge receipt within 24 hours.

Possible Resolutions

Depending on the investigation, resolutions may include:

  • A reattempt of delivery at no extra cost.
  • A refund or replacement for lost or damaged products.
  • Compensation in the form of store credit for future purchases.

Special Delivery Considerations

For certain medications and high-value orders, additional security measures may be implemented:

Temperature-Sensitive Medications

  • These orders are delivered using insulated packaging with cold storage packs to maintain stability.
  • Customers are advised to retrieve such packages immediately upon delivery.

Controlled Substances & Restricted Medications

  • These medications require strict compliance with government regulations.
  • Customers must provide proper identification and sign for these deliveries in person.
  • Any unauthorized recipient will be denied the order.

Bulk Orders

  • Bulk orders may require special delivery arrangements.
  • Customers will be contacted in advance for delivery scheduling.

We are committed to ensure a faster, safe, secure, and an efficient delivery experience for all our customers.